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REGISTRATION
Why register?
Registration is required to place orders online with Aroma. You will be able to view your previous orders, save payment and address options, and zoom through the checkout to get your items faster.
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How to register
Click on the "My Account" link and follow the instructions.
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Must I store my credit card info?
The Aroma website does not store credit card information at this time.
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Do I have to register?
Yes, if you want to place an order. We know that registering may be inconvenient, but it takes just a few minutes- and we promise that it will help us make your Aroma experience quicker and more pleasant. Aroma will never share your e-mail or personal information.
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Forgot password?
If you forgot your password, go to "My Account" and click on the "Forgot Password?" link. Enter your e-mail address and your password will be e-mailed to you.
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Change your personal information
To change your personal information, including payment and delivery options, log in to your account and click on the appropriate link to view and change your information.
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ORDERING & PAYMENT OPTIONS
Accepted Credit Cards
Aroma accepts American Express, MasterCard, Visa, Discover, and Diner's Club cards. We do not accept checks or money orders. If you have placed a food or drink order, you may choose to pay cash upon delivery.
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Coupon Codes
If you have an Aroma Coupon Code you will be prompted to enter it during checkout when you are entering your credit card information.
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Sales tax
Sales tax is charged only in New York.
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Item Availability
Because Aroma's produce is delivered fresh daily, we may occasionally be unable to supply menu items. If we are out of the option you ordered, we will notify you by telephone and you will have the opportunity to change or cancel your order.
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Modifying your order
Once you have finished the checkout process, the only way to modify your order is by calling us directly at the location from which you ordered. For merchandise orders contact us at 1-212-533-1094. We recommend you call as soon as possible, as we cannot modify orders that are in preparation or have already been sent out for delivery.
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Problem with your order?
Aroma strives to make sure that our customers are happy and well-fed. If you received the wrong item, or are unhappy for any reason with the order you receive, please call us directly at the location from which you ordered. For merchandise orders contact us at 1-212-533-1094. We will do what we can to right the situation and make your Aroma experience a pleasant one.
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FOOD DELIVERY
Can I tip on my credit card?
Yes. When placing your order online you will be prompted to enter a tip amount at checkout. If you choose to give a cash tip, you may leave it blank.
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Is there a delivery charge?
There is no charge for food delivery. However, the minimum amount for food delivery is $12.00.
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Is there a food delivery minimum?
Yes. The minimum amount for a food delivery is $12.00.
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Delivery Time
On-line food orders must be placed between 8:00 AM and 9:00 PM EST. If you wish to place an order past 9:00 PM, you can call us at one of our locations. Upon placing the order you will receive an e-mail confirmation. Delivery generally takes about an half-hour. It may take longer if you place an order at a busy time.
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Delivery Area
Go the the location page to view store information and delivery area.
We cannot deliver to areas outside of the delivery area. We apologize for the inconvenience.
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SHIPPING MERCHANDISE
Shipping Guidelines
Different Shipping Address: You may use different billing and shipping addresses but we will need to contact the cardholder to get an approval to ship to a secondary address. To expedite your order you can call regarding a secondary address Monday through Saturday 10:00 AM through 4:00 PM at 1-212-533-1094.
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Shipping Costs
For coffee bean and merchandise purchases, shipping fees based on your location and speed will be determined at checkout.
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Shipping Options
We currently offer the following options for shipping merchandise:
UPS Ground
3-Day Select
2-Day Air
Next Day Air
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Shipping Time
Coffee bean and merchandise orders placed Monday-Friday before 10:00 AM EST, excluding holidays, will be shipped the same day, pending credit card verification.
Within the USA: Please expect one to five business days.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS, SUNDAYS OR HOLIDAYS.
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PO Box/APO shipments
Sorry, no PO Box or APO shipments
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International Shipping
Sorry, we do not currently ship internationally.
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Track Your Order
Registered customers - please log in to your account.
Unregistered customers - please click on this link: http://www.ups.com/WebTracking/track?loc=en_US
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RETURNS & EXCHANGES
Return Policy
At the moment we do not accept returns. If there is a problem with your item (it is damaged, or you received the wrong item), please contact us at 1-212-533-1094 or via e-mail at help@aroma.us.
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Exchange Policy
At the moment we do not accept exchanges. If there is a problem with your item (it is damaged, or you received the wrong item), please contact us at 1-212-533-1094 or via e-mail at help@aroma.us.
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PRIVACY & SECURITY
This privacy statement and policy applies to the on-line electronic commerce services of
Aroma USA Inc.
145 Greene Street
New York, NY 10012 US
Aroma USA Inc. has created this privacy policy for your information and protection. Please review this policy carefully.
If you wish to contact Aroma USA Inc. with a question or comment regarding this policy, you may send email to help@aroma.us or telephone 1-212-533-1094. In the event that you have a complaint or a dispute with regard to this policy, please read below for detailed information on who to contact and how.
Why is information collected by this site? Collecting information on this site benefits its visitors in the following way(s): The data collected by this site is used to fulfill the order that you place. We keep your order history to provide information for our customer service to better serve you, offer you more and better products, and to help us improve the operation of our site. We also archive this data as required evidence of a transaction occurring.
Specifically, Aroma USA Inc. collects information for the following purposes: The information is used to identify you while you shop, so that we can keep the items you have chosen in a 'shopping cart.'
The administrators of the site will use performance data from your session to improve the hardware and software used to provide this service.
Data collected may be used to help us determine what additional features would be of benefit to you on this site.
We may tailor the site experience specifically to you based on your currect and past activities, which may include offering you products similar to those previously purchased or purchased by others.
We may use information about you to tailor the site experience of another user that is similar to you, but without disclosing your identity or specific private information. We will not use the contact information to contact you by postal mail or email to market products or services.
You may be able to change or update some of the personal information collected by this site, such as your billing information, phone number, or email address by going to the "My Account" section of the site, or by contacting us at help@aroma.us
Who has access to this information?
The following may have access to the information collected on this site:
Ourselves and our agents acting on our behalf who are contractually bound to keep individual and identifying information confidential.
Delivery services that may use this data for other purposes than completing the delivery.
What if I have a dispute?
Errors or wrongful actions arising in connection with this policy will be resolved by Aroma USA Inc. Contact Aroma USA Inc. for a resolution.
Please contact:
Tel 1-212-533-1094
Fax 1-212-260-2541
Address:
145 Greene Street
New York, NY 10012
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CONTACT US
You are welcome to contact us.
by phone: 1-212-533-1094
by fax: 1-212-260-2541
by email: help@aroma.us
Go to location page to view individual store contact information.
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